Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
AJ is a lifesaver- he went above and beyond to help us out today. Would recommend 10/10!!
If “Old Fashion Service” means, honest, reliable and great customer service, then Jim’s Old Fashion Service lives up to it’s name. The service tech’s are knowledgable and a pleasure to work with. You will not be disappointed doing business with these folks.
Furnace malfunctioned over the weekend. It wasn’t long after speaking with the technician on the phone that he arrived. The technician was was extremely friendly and courteous as well as very knowledgeable. The furnace was working again in short order. We have used Jim’s Old Fashion Service in the past for Air Conditioning repairs and have always been very satisfied with the service. We highly recommend Jim’s Old Fashion Service!
Two technicians were disbursed and arrived on time the next day after my call. Within 5 minutes, the diagnosis was complete and the issue identified. I approved the implementation of a new part (they had on hand) because of the price. Problem solved; 5-year warranty (for that part). I have used Jim’s in the past years ago, with similar results. Great, knowledgable company.
This was the only company that would even answer the phone! It was destiny because they now have a new customer for my life. They are honest and don’t just offer service if you buy a ridiculously priced ” Membership . ” they came when they said they would. My repair was at 7pm and I was not charged for after hours work. I was fortunate this time because I just needed a part that was still under warranty. I highly recommend this company. Though, selfishly, this might make them more busy!
We have used Jim’s Old Fashion for the past few year. They have been prompt with service call’s and always been more than fair on their charges. Their service technicians are always very pleasant and professional. We had them install our unit, American Standard with the service and quality of the unit very good.
This review is long overdue. I have been using Jim’s Old Fashion since 2019 when we got into NWA. I have several multi family, commercial, and warehouse properties spread out from Prairie Grove to Bentonville. Having used a couple of other companies before finding Matt, I was impressed and relieved at the same time. They are service orientated, fast, fair, and good at everything we have thrown at them. I could not ask for a better HVAC company, especially when it comes to being responsive and doing what they say they will do, which is super important when you are responsible for your tenants. Thank you Matt and the entire team at Jim’s Old Fashion and thanks for putting up with our late and last minute calls and always coming through even when, and especially, when it’s urgent. I do and always will recommend this company to anyone I know.
We’ve had to call twice in 3 months because our drain in the attic keeps getting plugged and this time our compressor went out. AC is a must for sister and I! Same day, efficient service and pricing is reasonable! Highly recommend!
Long story short. AJ and the guys at Jim’s old fashion went above and beyond to ensure Lennox honored the warranty on my emc. It was not easy. I will never deal with Lennox again. I will most definitely be using Jim’s when purchasing my next unit based off this experience alone. They communicated daily with updates and did exactly what they said they would do. Hard to find this level of customer service.