Testimonials

Furnace malfunctioned over the weekend. It wasn’t long after speaking with the technician on the phone that he arrived. The technician was was extremely friendly and courteous as well as very knowledgeable. The furnace was working again in short order. We have used Jim’s Old Fashion Service in the past for Air Conditioning repairs and have always been very satisfied with the service. We highly recommend Jim’s Old Fashion Service!

Highly recommend!! Matt was great! Took time out of his day to troubleshoot our issue over the phone and helped us fix our a/c. If and when we have issues again we will definitely be calling these guys! Thanks again! 😁

Wow! Very responsive, honest and fair, and I value all those. I’ll definitely be a longtime customer after such great service.

Great experience with this company. Nice, knowledgeable and punctual people. Will only call them in the future.

I’ve basically been wired for disappointment at this point, especially after the circus that’s been my first year of homeownership. So when my heat stopped working, I was like “what now!?” Enter Matt, AJ, and their crew—who promptly showed up, diagnosed the issue (a thermostat problem I was clearly too clueless to catch), and had my heat running like it had never betrayed me in the first place. These guys are very kind people. You can tell they get satisfaction from making people happy. They didn’t prey on my fears, they just diagnosed and fixed the problem and went on their way like heroes without capes. Thanks for being a rare team that delivers exactly what you promise. I can finally stop wearing three hoodies and can return my space heaters. You’ve earned yourselves a lifelong customer.

Excellent service and great pricing. Courteous and on time!

Great service!!! They were exceptional at diagnosing the problem and resolving the issue. I had another company come out and they didn’t even go into my attic. They just said, “it could be this or it could be that.” Not helpful! Jim’s sent out a tech and he explored my ductwork thoroughly and made a few recommendations. I called them back to get an estimate and when they came back out, they found that some of my dampers were shut off. They fixed the problem, no charge. Such exceptional customer service. Highly recommend!

The best Service! I’ve used this company for 25 years, They have serviced 6 AC and Furnaces each year. Wonderful, excellent service! Great men! When they fix it, it stays fixed!

This review is long overdue. I have been using Jim’s Old Fashion since 2019 when we got into NWA. I have several multi family, commercial, and warehouse properties spread out from Prairie Grove to Bentonville. Having used a couple of other companies before finding Matt, I was impressed and relieved at the same time. They are service orientated, fast, fair, and good at everything we have thrown at them. I could not ask for a better HVAC company, especially when it comes to being responsive and doing what they say they will do, which is super important when you are responsible for your tenants. Thank you Matt and the entire team at Jim’s Old Fashion and thanks for putting up with our late and last minute calls and always coming through even when, and especially, when it’s urgent. I do and always will recommend this company to anyone I know.

Second time Jim’s Old Fashion Service bailed me out in a pinch. Fast, fair and friendly service at a most reasonable price. My first call for everything HVAC related.